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Cocktail Server Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Date Posted: 6/5/2019

Job Snapshot

Job Description

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today's standards and will likely define them tomorrow.

The Cocktail Server Marketing Model is responsible for providing superior guest service. Service should be consistent with Forbes 5 Star Standard rating. All duties and assignments are to be performed according to departmental and Wynn company standards.

 *The Cocktail Server Marketing Model is responsible for providing quality guest service, serving beverages and amenities in all areas of the nightclub.

*Anticipate guest needs, respond promptly, and acknowledge all guests.

*Handling cash and credit card transactions at the point of sales system. 

*Marketing and promoting specific events on property.

*Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner.

*Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis. 

*Adhere to and enforce company specific safety policies.

*Report any incidents of theft, vandalism, or violations.

*Maintain a clean and hygienic work station in accordance with Clark County Health Standards.

*Flexibility to perform other job related tasks as deemed necessary by management.

Job Requirements

*Candidates must be 21 years of age or over.

*Must be able to communicate in English with guests and co-workers.

* Requires a minimum of 1 year of work experience in high volume beverage or nightclub setting. 

*Valid TAM card.

*Valid Nevada State Health card.

*Candidates must have strong knowledge of spirits, wine, champagne, mixed cocktails.

*Experience in European bottle service preferred, but not required.

* Previous model/presenter experience preferred, but not required

* Requires the ability to work within a team environment. 

*If hired in a steady extra (SE) position, the Cocktail Server Marketing Model must be available to work all shifts, to include Day, Swing and Grave shift.

*Consistently maintain a well-groomed appearance, posture and hygiene.

*Make-up, technique and style should stay current and in line with current fashion standards and trends as deemed by management.

*Provide a friendly, personal, and a willingness to interact.

*Provide professional guest services.

*Maintain dialogue with all guests while upholding a warm, positive and friendly personality at all times.

*Willing to work in a loud and smoke filled environment.

*Marketing and promoting venue specific events.

*Marketing - Must have and maintain a Twitter, Facebook and Instagram page used for work.

*Social Media Requirements - each employee has a minimum requirement of social media posts they must meet each week.

* Guest List Requirements – each employee has a minimum Guest List requirement they must meet each week.

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