Director Sports Book Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Job Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Sports Book Director is responsible for all aspects of the sports operation. The Director is responsible for ensuring that all tasks are carried out in an efficient, cost effective manner.  These duties include, but are not limited to, setting waging lines, monitoring all wagering activity in the Sports Book, marketing the operation, and carrying out all other goals and objectives determined in conjunction with executive management. This position will report to the Vice President of Casino Operations and will be accountable for the financial performance and daily operation of the sports department. Responsibilities include but are not limited to: implementing the sports strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:  

• Oversees the day to day management of all sports operations.
• Maintains strong working knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls policies, and procedures.
• Ensures optimal operational efficiency with continual contact and walk through observation of all areas of responsibility.
• Ensures all equipment in the sports area is in good working condition and that repairs are carried out efficiently.
• Partners with purchasing for the acquisition of stock, supplies, materials, components and gaming equipment needed.
• Oversees the sports operations and training teams to ensure efficient staffing and team member development training.
• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• care about everyone and everything
• show never ending attention to detail
• take responsibility; don't leave it to others
• always strive to be better
• Implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Oversees the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
• Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels.  Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.