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Employee Engagement and Communications Coordinator Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Date Posted: 5/8/2022

Job Snapshot

Job Description

The Encore Boston Harbor Coordinator, Employee Engagement and Communications is a member of the Employee Engagement & Communications team. Responsibilities include but are not limited to assisting with planning and delivering Team Member engagement events and campaigns, preparing and distributing employee communication materials, and creating innovative and exciting programs to enhance the daily experience for and celebrate the Encore Boston Harbor team.



  • Deliver exceptional internal service to our Team Members through the planning and execution of multiple and varied engagement and celebration events.
  • Creates and manages internal campaigns and promotions.
  • Assists with internal installations throughout the Heart of House.
  • Assist with the planning of Team Member engagement events and contests, spontaneous energizers and special displays of gratitude for team members across the property.
  • Assist with a company-wide gratitude and recognition campaign.
  • Develop budgets and cost structures for events.
  • Balance multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Model Encore Boston Harbor’s values and core behaviors at all times.
  • Display never-ending positivity, enthusiasm and a passion for making others feel accepted, valued, happy and inspired.
  • Participate in short-and long-term departmental planning; monitor and evaluate operational effectiveness through surveys conducted post event; identify opportunities for improvement and effect necessary changes.
  • Engage in self-directed work, craft and maintain timetables for projects, drive deadlines and resources, and work with a high degree of initiative, creativity and personal responsibility.
  • Perform any other job-related duties as assigned and contributes to any Human Resources related projects as requested.


Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

18 years of age or above

Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High School Degree or Equivalent required.  Bachelor’s Degree in a related field or equivalent experience preferred.

A minimum of 1-3 years of progressively responsible human resources, hospitality industry, or event planning experience preferred.

Requires proficiency in Microsoft Office.

Proficiency in Adobe Creative Suite is preferred.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other team members or guests. Fluency in English required and fluency in a second language is a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical and Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate.  When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Reliable, consistent, and punctual attendance is required.


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