EPS Production Manager (Convention Services A/V) Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Job Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Encore Boston Harbor Production Manager will manage the daily operations of the EPS Department. This leadership position manages tailored service to each of our clients; from purchase orders, timelines, strong professional demeanor and quick responses. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. In addition, you will be expected to attend ongoing Management Training courses and abide by all policies and procedures set forth by the Encore Boston Harbor.

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Assists in hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Encore Tracks hours of daily resort staff and production crew
• Calls for effective management of client resort budgets.
• Manages the overall revenue production for business within EPS.
• Maintains projects in internal project management software.
• Creates proposals and estimates for exhibits or corporate environments along with show services (as required) to help outline the options and pricing during the decision making process in a timely fashion
• Creates sales orders for exhibits or corporate environments along with show services (as required) in order to provide clarity for final designs, finishes, services and overall project expectations.
• Identify and capture opportunities for upselling and enhancing the production value of programs.
• Creates and manages project timelines in order to meet strict deadlines.
• Leads Pre-Detail meetings to review project timelines and client expectations.
• Creates Vendor Purchase Orders for all components required for project.
• Creates and issues change orders as required with additional sales orders to clients.
• Communicates with and provides support to production throughout the project.
• Partners with Account Executive/Account Manager to approve pre-show staging of project.
• Leads Pre-Shift meeting and partners warehouse to coordinate shipping.
• Leads Pre-Show meetings with Install & Dismantle teams (I&D) to review show service requirements, exhibit assembly instructions and client expectations.
• Oversees the set-up, operation, and strike of assigned events through established policies and procedure at service levels.
• Track hours daily of staff for all assigned events.
• Serves as on call for any show site requests, questions or troubleshooting.
• Leads Post-Show meetings to address any return inspection damage or loss issues.
• Creates final sales orders for additional billing of show services, damage or loss
• Partners with accounting department to reconcile all costs in jobs in order to close.
• Prepares final invoices for guests in timely manner.
• Works with safety as a priority for guests, staff, and equipment, and follows department and company safety standards and policies
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.
• Review executed contracts for assigned programs and events for special instructions or considerations
• Establish and maintain communication with all stakeholders for events with both internal and external vendors
• Provide positive feedback, coaching, and enforcing progressive discipline in accordance with company policies and procedures for technical staff when needed.