Executive Chef F&B Administration Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Date Posted: 11/2/2021

Job Snapshot

Job Description

About Encore Boston Harbor  

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Executive Chef is responsible for creating and implementing the menu and staffing strategy for all dining outlets. The Executive Chef is responsible for overseeing performance and strategy of all property restaurants and is fully accountable for meeting Encore food quality standards and culinary financial goals. The primary responsibilities include management of executive chef for each Food & Beverage outlet; assigning tasks and priorities, coordinating resources, developing budgets, and controlling operating expenses. The Executive Chef is also responsible for the overall management, development, and training of staff, and ensures that all government health regulations, industrial safety standards, and corporate and departmental policies are followed.

Responsibilities include, but are not limited to: setting culinary strategy and ensuring alignment with overall Encore Boston Harbor strategy; identifying and maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and team member satisfaction related to culinary operations.



  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • care about everyone and everything
  • show never ending attention to detail
  • take responsibility; don't leave it to others
  • always strive to be better
  • Implements short-and long-term restaurant goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Identifies best practices and determines quality and efficiency measures as benchmarks for individual performance.
  • Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of restaurant policies and procedures; records and reports.
  • Oversees the performance of team members under his/her area of responsibility.
  • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced.
  • Administers departmental operating budget, financial controls, marketing, capital expenditures, and overall outlet initiatives through annual detailed business plan. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate.
  • Partner with Front of House management team to facilitate daily pre-shift meetings with service staff.
  • Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, mentorship, constructive and positive feedback at all levels.  Creates a motivating environment.
  • Innovates menu(s) while adhering to outlet concept.
  • Monitors and improves consistency of food quality to enhance overall customer experience.
  • Organizes and regularly conducts food tastings.
  • Actively encourages and supports team members to participate in decision-making processes to assume responsibility and authority.
  • Ensures adequate staffing levels are maintained by proactive (vs. reactive) approach.
  • Involves all management team members in decision-making process to provide broader team with understanding of bigger picture outlet strategy and objectives.
  • Keeps informed of all new industry developments relevant to restaurant outlet and broader Food & Beverage department and makes recommendations designed to maximize outlet and company success.
  • Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Partner with executive management team and public relations department to develop marketing plans as applicable.
  • Promote outlet through dining room presence and regular table touches.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Develops strategic buying practices and works with the purchasing department to ensure best price and quality for food.
  • Effectively manages projects assigned by executive management and delegate projects to reports appropriately.
  • Evaluates current needs, past experiences, and forecasted business conditions in order to make decisions and recommendations for best allocation of resources among restaurant outlets to achieve maximum financial returns and guest service levels.
  • Works with Executive Director of Food & Beverage and Executive Chef to analyze and manage food and labor costs and forecast business trends in order to make recommendations for revision of menu prices that will most appropriately meet company and outlet financial goals.
  • Promptly and decisively identifies, rectifies, and reports actual and potential problems to ensure workplace and environmental safety.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

For more information, visit encorebostonharbor.com or follow Encore Boston Harbor on InstagramTwitter and Facebook.


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