HR Coordinator – Learning & Development Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Date Posted: 4/19/2022

Job Snapshot

Job Description

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Encore Boston Harbor Coordinator – Learning & Development is responsible for supporting and managing the administration of the Learning & Development function. Responsibilities include but are not limited to: planning learning events and trainings, scheduling and maintaining training venues, inventory validation, reporting and auditing, assisting with the daily maintenance and administration of the company’s Learning Management System.



  • Manages the administration, enrollment, attendance, and reporting of both live and online learning events, within the company’s Learning Management System.
  • Manages and analyzes Encore Boston Harbor’s Compliance Reporting Program and identify trends in completion rates.
  • Digitizes and converts training materials to e-learning courses.
  • Ensures the administration function is a model example of Encore Boston Harbor’s values and promises, delivering exceptional levels of internal service to our Team Members.
  • Forecast and anticipate department needs.
  • Processes expense reports and manages departmental budgets.
  • Responds to requests from Division and Department Training Managers regarding the scheduling and maintenance of training space.
  • Collaborates with Wynn Resorts training partners across our property portfolio to share success stories, best practices and resources whenever possible.
  • Keeps informed of developments within the department and property, and makes recommendations designed to enhance success.
  • Engages in self-directed work, crafts and maintains timetables for projects, drives deadlines and resources, and works with a high degree of initiative, creativity and personal responsibility.
  • Promotes positive, fair, and ethical relations with all Team Members and partners, as an ambassador of the Encore brand.
  • Performs additional responsibilities as needed or requested in support of the department’s goals.
  • Reports to the Learning & Development Manager.
  • Supports the HR Concierge window that includes delivering exceptional internal service to our team members and responding directly to requests.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Age, Gaming and Certifications:

21 years of age or above

Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.


Education and/or Experience: 

Must have a passion for learning and enjoy helping others to achieve their goals.

Minimum of 2 years of administrative or operational experience required. 

Training administration and/or hospitality experience preferred.

Experience working with e-Learning design software (i.e. Articulate Storyline, Captivate) and Learning Management Systems preferred.

Proficiency with Microsoft Office software required, to include Outlook, Word, Excel and PowerPoint.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.


Language Skills:

Fluency in English required, second language a plus. Exceptional level of written English required, with extensive experience of writing promotional materials or other communications copy. Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write detailed instructions and correspondence.


Mathematical and Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.


Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 


Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate.  When on property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.


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