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Retail Sales Associate Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Date Posted: 5/12/2022

Job Snapshot

Job Description

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Encore Boston Harbor Sales Associate – Retail will exceed individual and store sales goals while delivering excellent customer service in the assigned Retail shop. This includes but is not limited to: maintaining all Encore Standards: and ensuring excellent guest and team member experience. Retail is a high energy and customer service-based environment correlating with merchandising and driving of sales and business. 


* Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 

* Responsible for providing exceptional customer service skills, great selling skills, and exhibit motivation to succeed. 

* Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. 

* Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. 

* Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. 

* Monitors and evaluates retail outlet daily to ensure that customer needs are met, and that shop is operating on a profitable basis. 

* Support and participate in store meetings and store events. 

* Demonstrate superior interpersonal and communication skills. 

* Engages the customer and determines their needs. 

* Presents product features and benefits in a knowledgeable way. 

* Overcomes guest objections and closes sales while building on-going relationships. 

* Develop new clients and maintain relationships with existing clientele. 

* Build customer loyalty through active client development and follow through. 

* Maintains an up to date and detailed client book. 

* Develop and create merchandise displays that will lead to improved sales. 

* Maximize sales through strategic merchandise placement. 

* Assist in merchandise replenishment and ensure that the stockroom is kept orderly. 

* Present product features and benefits in a knowledgeable way. 

* Works with safety as a priority and follows department and company safety standards. 

* Maintains relevant knowledge of industry through continuing education and training. 

* Willing to work in and promote a team-oriented environment. 

* Manage the security and accuracy of assigned bank and is accountable for all overages and shortages with their assigned bank. 

* Performs any other job-related duties as assigned.

Job Requirements

The Sales Associate is responsible for delivering exceptional customer service by engaging the customer, determining their needs, presenting product features and benefits, overcoming objections, closing the sale, and building on-going relationships. The Sales Associate must also comply with non-negotiable standards, store maintenance standards, and sales performance standards. 

Consistently demonstrate a positive attitude and takes responsibility for own actions. Must be results driven and flexible to change. Requires a minimum of one-year experience in a commissioned luxury sales environment, as well as one-year experience in Cosmetics application (for Wynn Beauty store only), the ability to operate the computerized cash register, and to perform money handling procedures accurately. 

Age, Gaming and Certifications: 

21 years of age or above. 

Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission. 

Education and/or Experience: 

High School degree or equivalent required. 

Must comply with the non-negotiable store maintenance and sales performance standards. 

Must have a clientele book and experience working with luxury customers. 

Proven performer of achieving individual sales goals. 

A minimum of one-year experience in a commissioned sales environment is required. 

A minimum of 3-5 years of luxury sales experience is required. 

Requires strong computer skills and proficiency in Microsoft Office. 

Candidate must have experience with planning and project management. 

Must possess outstanding organizational, interpersonal skills, as well as excellent attention to detail. 

Language Skills: 

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. 

Mathematical Skills & Reasoning Ability: 

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher reports and maintain reports on request. Knowledge of proper money handling procedures is a must. Ability to operate a computerized cash register is required 

Physical Demands: 

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment: 

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

* The noise level in the work environment is typically moderate. When on casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. 

* Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

For more information, visit or follow Encore Boston Harbor on InstagramTwitter and Facebook.


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