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Senior Network Engineer Encore Boston Harbor in Everett, MA at Encore Boston Harbor

Date Posted: 5/1/2022

Job Snapshot

Job Description

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

The Encore Boston Harbor Senior Network Engineer – IT will be responsible for ongoing coordination within the IT Department. Responsible for the operation and administration of Encore Boston Harbor’s network infrastructure and security with secondary responsibilities for Network Systems Administration. This includes, but is not limited to: maintaining processes, scheduling, and hands on support of all Encore Boston Harbor networking devices while maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 


  • Troubleshoots Routers and Switches in a service provider environment.
  • Develops configuration, test plan/execution, and deployment for networking services.
  • Configures, implements, and supports Avaya Network (now Extreme) gear.
  • Manages and provisions Palo Alto configuration and firewall rule crafting.
  • Works with management team and property staff to discuss system requirements, proposed changes, priorities, schedules, and service standards; works with the IT team to achieve strategic, long range goals; consults with the IT Network Manager on equipment performance, output quality, and maintenance schedule.
  • Manages the administration, maintenance and security of the network infrastructure.
  • Directs the configuration and set-up of all new network equipment.
  • Manages firewall administration and overall internal network security.
  • Provides basic operational support for internal team member computer systems
  • Identify inadequacies, inefficiencies and problems and recommend solutions. Develop system specifications.
  • Implements system changes through automation, process change and training.
  • Conducts diagnostic investigations of network equipment errors and implement or recommend solutions or methodologies for resolution.
  • Develops Requests for Proposals (RFP). Negotiates and manages vendor contracts for Information Technology services.
  • Prepares various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
  • Create/update system documentation and network diagrams
  • Participates in team member cross training.
  • Consults with vendors regarding system functionality, setup and maintenance.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.
  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
  • Delivers and maintains a maximum level of property-wide service and satisfaction.
  • Contributes to company-wide communication and best practices.
  • Keeps informed of all new developments within the department.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school or equivalent degree required.  Bachelor’s Degree Computer Science or in a related field and minimum 6 years equivalent hands-on experience preferred.

Requires general computer skills and basic knowledge of Microsoft Office and Visio.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Certification and/or experience with the following systems a plus. Avaya Networking and PBX, Palo Alto firewalls, Juniper routers, VMWare NSX and Extreme Wing wireless.

A thorough understanding of TCP/IP, tcpdump, wireshark, routing and routed protocols.

Experience implementing and configuration of Extreme Network gear.

Extreme Networks ECS Certification is desired.

Knowledge of EAPoL protocol and configuration.


Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
  • Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).